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FAQs

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To help answer your questions, we're providing the following FAQs for your convenience.

What maintenance does my product require?

For residential products, please consult your owner’s manual, which can be found online.

For commercial products, please refer to the Maintenance section of the website.

The equipment will not turn on. What can I do?

Please check the following:
- Is the wall outlet working? Plug a lamp or other electrical appliance into the outlet to check.

- Is the product plugged in to the wall and the product?

- If the product is equipped with an on/off switch is it on?

If there still is a probelm, Landice recommends that you contact your dealer or service provider for service directly.

My product is not operating properly. Who should I call for in-home service?

Landice always recommends that you call your dealer for service issues. You can use our dealer locator or service locator to find one near you. Be sure to have your serial number ready when you call.

Can I fix the product myself?

Landice works through its professional network of dealers and service providers to repair and maintain our products through the warranty period. After the warranty is expired, we recommend that customers use these experienced and trained dealers and service providers. If parts are needed after the warranty period, Landice will sell parts to the customer.

Where can I find my serial number?

Serial numbers can be found in the following locations on these products:
All Treadmills- On the frame to the right of where the power cord enters the machine on a silver sticker
E7/E9 Ellipticals - On the front cover on a silver sticker
CX8 Elliptical -On the back floor support leg on the left side on a silver sticker
All Bikes- On the back floor support leg in the center on a silver sticker

Do you have any Technical Support materials for my product?

The Landice website has Technical Service Manuals and other support material available for consultation. Please note that. Landice will only supply parts to its dealers and approved service providers through the products warranty period.

My product has an Error Code and will not run. What can I do and what does it mean?

Please log (or take a picture of) the error code that appears on the display and contact your dealer or service provider with this information. For your safety, error codes cannot be reset by the owner and the problem must be rectified before the unit will operate again.

For informational purposes, here is a listing of Error Codes and a summary of what they represent:
 

All Treadmills:

- Safety Shutdown- Motor Voltage failure” or ” LS /L5” error code.

This error code indicates that there is a problem within the drive system of the treadmill.
 

- PO Error-Elevation Error code
This error code indicates that there is a problem in the Elevation system of your treadmill.
 

- OS/O5 Error code
This error code indicates there is a problem with the treadmill recognizing its true speed.
 

- CE Error/Communication Error
This  error code indicates that there has been a break in communication between the upper and lower circuit boards.       
  

- Safe Error code
This error code indicates that the treadmill is not recognizing the Safety key. If the Safety key is in place, then the problem is inside the console.

 

E7/E9 Ellipticals:

- PO or Error detected in Brake Controller
This error code indicates that the resistance system has a problem.

What is the proper way to move the equipment?

Moving a Treadmill:
-To move it in the same room elevate the treadmill to 8%, grab the rear of the treadmill on either side of the rear roller, lift and move it like you would a wheel barrow on the front transport wheels.

-To move it from the room (its too large to fit through average doorways), you must disassemble the treadmill into the console/uprights and the base frame. This will require taking off the motor cover, unplugging the upper wire harness from the lower board and motor pan, removing the upright covers, and removing the eight bolts holding the uprights to the frame. You will need at least two strong people to move it. Consult your owner manual for additional details.  We always recommend that you contact your dealer or service provider to move or prepare your treadmill for a move.

Moving the E7/E9 Ellipticals:
- To move it in the same room we recommend that you remove the front cover and rear step, grab it on the frame member for the rear step lift and move it like a wheelbarrow on the front transport wheels. It is heavy so we do recommend you ask for professional help.
- To move it from the room you will need to disassemble the support handlebars, the upright pedestal , and the console. See your owner’s manual for more details. It is heavy and we do recommend that you contact your dealer or service provider to move or prepare your Elliptical for a move. 

Moving a CX8:
- To move it in the same room just grab the rear T-handle and lift it onto the front transport wheels to move it like a wheelbarrow. Be careful of the front floor support plastic covers as too steep an angle will crack them.
- To move it from the room-If you have enough ceiling height have two strong people - one person grabs the rear T-handle and the other person grab the floor support legs and carry out of the room. If you have tight spaces and need to make the unit smaller please consult the owner’s manual to remove the upright and console.

The equipment my making a noise. What is causing it?

Treadmills
There are many reasons a treadmill can make noise. Here’s a list of common causes. Please contact your dealer or service provider if you have concerns. You can use our dealer locator or service locator  to find one near you.
 
- Check underneath treadmill for any objects that might be rubbing against belt and remove if any are found.

- Has the belt been broken-in correctly? On new treadmills or if a treadbelt has been replaced the treadbelt/deck  needs to be broken-in so the lubricant is evenly distributed. To do this start at the back of the treadbelt and walk at a slow speed from side to side and up and down the entire walking surface for 20-30 minutes.  

- Is the treadbelt tracked correctly? If belt is off to one side it may be rubbing on the belt guides and making noise.

- Is the treadbelt overtightened? This is the most common cause of groaning type noises. Loosen the treadbelt slightly and see if noise goes away.  If noise goes away then tighten belt only until there is no slippage when walking. If the noise continues after this please contact your dealer or service provider.

- Does noise occur at all speeds or only at certain speeds? Most noises are more noticeable at low speeds. If noise disappears at walking speed its probably normal.

- On older machines and machines with high mileage the treadbelt and deck may be worn excessively and making noise. Please contact your dealer or service provider.

- Does noise occur when seam passes over roller? The seam is slightly higher than the rest of the belt and some noise is normal.

- If noise occurs when walking check that you are not walking too far to the rear of the treadmill causing your foot to touch on or close to the rear roller. This usually sounds like a “chirp” and is solved by walking more to the front of the treadmill.

- If you hear a grinding, rumbling, clunking or squealing noise please contact your dealer or service provider.

 
E7/E9 Ellipticals
           
- Check that there is no foreign object that is making contact with any moving parts.

- If the noise is coming from the rollers lift the pedal arm off the roller and clean any debris on the roller or the pedal arm.

- If the noise is coming from the stride arm adjustment area make sure that T-handle and adjustment knob are tight.

 
For all other issues, contact your dealer or service provider

What does my Landice Warranty cover?

The Warranty card that came with your product will detail the warranty coverage your equipment came with. For our latest warranty information go to: Warranties  
All warranty questions will require the serial number and your owner information. This will insure you that you are receiving the correct parts and warranty coverage.

Warranty