Terms & Conditions

Terms and Conditions


Home Products

Home products are intended for residential use in an individual’s home. To ensure the quality of our service and meet the requirements of our warranty the following conditions need to be met at the time of purchase:

  • All home treadmills must be dealer-installed within a 60-mile driving radius of the selling dealer’s nearest retail store. In cases of uncertainty, Internet-based driving directions will be used to determine mileage.
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  • Product registration must be mailed or completed online at www.landice.com within 30 days of purchase in order to validate the warranty.
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  • Warranty applies to original owner only except in cases where a spouse, child, or domestic partner, is named as a “Beneficiary” on the “Product Registration” within 30 days of initial installation.
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  • Floor models and demonstration units over one-year from manufacturing date shall carry a 5-year parts only warranty.
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Parts

This warranty does not cover cosmetic damage, damage due to acts of God, accident, misuse, abuse, improper maintenance, or negligence to the product. This warranty does cover normal wear and tear. Worn or defective parts must be returned to Landice within 30 days of repair for analysis. This warranty is valid only in the United States and Canada.

1 Year In-Home Service Labor

For a period of 1 year, Landice will reimburse the selling dealer according to the terms, rates and conditions in effect at the time of service. A service authorization number must be obtained prior to performing service in order to qualify for service reimbursement. This service warranty does not cover customer instruction, installation, setup, or adjustments. Note that treadbelt tensioning and tracking is the responsibility of the user and is not covered by this warranty. Instructions for treadbelt tensioning and tracking are located in the owner's manual. This warranty is valid only in the United States.

For more detailed warranty information on our Landice products, please go to our Warranties page.

Commercial Products

Light Commercial (LTD)
Light Commercial products are intended for light commercial environments where usage is less than 5 hours per day. 

Club
Club products are intended for "heavy-use" and "pay-for-membership" facilities where usage is above five hours of use a day.

Parts

This warranty does not cover cosmetic damage, damage due to acts of God, accident, misuse, abuse, improper maintenance, or negligence to the product. This warranty does cover normal wear and tear. Worn or defective parts must be returned to Landice within 30 days of repair for analysis. This warranty is valid only in the United States and Canada.

1 Year In-Home Service Labor

For a period of 1 year, Landice will reimburse the selling dealer according to the terms, rates and conditions in effect at the time of service. A service authorization number must be obtained prior to performing service in order to qualify for service reimbursement. This service warranty does not cover customer instruction, installation, setup, or adjustments. Note that treadbelt tensioning and tracking is the responsibility of the user and is not covered by this warranty. Instructions for treadbelt tensioning and tracking are located in the owner's manual. This warranty is valid only in the United States.

For more detailed warranty information on our Landice products, please go to our Warranties page.

International

Landice warrants all products sold internationally for all applications as follows:

FRAME 5 YEARS
PARTS* 5 YEARS
WEAR ITEMS 2 YEARS

Wear items include: treadbelts and decks; gel inserts for foot pedals

*The Executive Touchscreen Console, headphone jack, connector and USB Port have a 3-year warranty.

Parts

This warranty does not cover cosmetic damage, damage due to acts of God, accident, misuse, abuse, improper maintenance, or negligence to the product. This warranty does cover normal wear and tear. Worn or defective parts must be returned to Landice within 30 days of repair for analysis.

For more detailed warranty information on our Landice products, please go to our Warranties page.